My daughter ordered a dress from this company. The dress did not fit and we did not like the quality. We did live chat and requested a refund. We were told a refund was possible but we had to call and talk to a manager and it could take up to 30 days depending on our financial institution. We talked to Ana and she would not approve a refund at said to call on Monday. I emailed the company and got a reply from Rellin who also said no and advised me they would be charging me $40 for the return. What a complete scam and ripoff! My daughter has learned a valuable lesson. This company is out for the buck. They seem to be some sort of foreigners and if you research their company you will find hundreds of dissatisfied people! Wish they would go back to their country... we don't need them here! SCAMMERS! BUYER BEWARE! READ CAREFULLY!