Kimberly L.

Unfortunately I purchased a set of four rims from BB Wheels. My credit card flagged the purchase and unfortunately my order did not immediately go through. I did not receive an order confirmation email nor a payment confirmation which the website said I would receive. I had called BB Wheels right away who informed me my payment went through and it did not flag them to review my email address, nor review my order. I ordered black rims, and due to order information not being emailed to me, I was not able to clarify my order and ensure the right item was being sent. The immediate order confirmation page with an order number showed black rims. The rims arrived a dark grey color, without any special lug nuts that they required. Most places include lug nuts with the rims you purchase. When I called the company, they refused to send a shipping label to return the items and informed me that I would be responsible for the 20% restocking fee. This restocking fee was approximately $82 and with shipping, the total cost would be almost half the cost of the rims. No one should have to worry with a $400+ purchase about what would happen if there was an issue with your order. I certainly would not recommend BB Wheels and will not be purchasing from them in the future.