On October 31,2019 I bought a Reagan Parsons Chair with the Guardsman Gold plan. It cost me $562.77. I received the chair on January 15,2020. In June 2020, I noticed that the chair was broken (chair hardly used and not abused) and called Haverty's. Long story short, it is November 2020 and no replacement chair or refund in site. Every call or email that I made was met with "it is in process". AVOID THIS COMPANY AT ALL COSTS!