Kimberly G.

I had ordered from Coach before without a problem customer service was great. I wanted a Charlie tote in Oxblood placed order online as i went to finish the online order slip. I was directed to CALL CUSTOMER SERVICE. Which i did asked whats problem was told the purse was not available in that color and Coach would not be getting anymore. So after much going back in forth with sales person i chose Oxblood Gunmetal same purse just Darker. Placed order i went to check my bank account and Coach charged me for two purses. Even those the first one was out i was charged 299.00 plus tax and then charged again for the purse i actually got. When i contact Coach their take was yes we charged your card because you put it in the cart and yes we are out of it we still charge your card regardless rather it is in stock or not. Then to make matters worse the girl who took my phone order enter my information system had another person same name and state just different city 3 hrs AWAY and that was where my purse was going. If i had not called about the over charge on my card i and Coach would not have known that mailing address was wrong. Coach was ABLE to contact UPS and Stop the delivery and reroute it to me which took another 4 days and it took 7 days for Coach to refund my account. Overall it was not The Service i have had in the past with Coach and i was very disappointed with the poor level of Customer Service and how they just charge people account without regards to the items not even being in stock. You add it to cart its out but we still take YOUR MONEY AND HOLD IT FOR 7 TO 10 DAYS not cool or happy about that. I give Coach 3 Stars and that is for finding my purse.

I ordered 2 handbags with no problems online. The quality and customer service was great and went through Shoprunner got 2 day free shipping. Kate Spade has Great online shopping and customer service.

I ordered a handbag on the 20th of Dec gave very detailed instructions on where to place package with I Love Dooney and I have informed delivery with USPS, FedEx and UPS. So all the above was informed about where to leave package at rear door on 2nd floor porch. No it was left in front at other apartment and no purse and it was 298.00 and I LOVE DOONEY is acting like its my fault. When i ordered online and i saved information and its states where to leave my stuff. Its been 3 weeks no purse and no money and no word. I bought handbag from The Dooney site and there was no problem, but this outlet online store will never shop here ever again. Kimberly Gilmore