Kimberly E.

I received a very cheap looking "supposedly $1800 necklace with weird T's all over it" from Bluefly (whom I had never ever heard of prior to this). When I contacted Bluefly (the same day I received the ridiculous necklace) I was told they would look into it and work on getting a return authorization for this item that I did not purchase. A couple of days later, I found out that a fraudulent account had been opened through Synchrony bank in my name and linked to my Amazon account. That is what was used to purchase this item. After numerous phone calls to Bluefly (who not one single time returne any of my calls to help resolve this problem) I was finally told the company wouldn't take the item back. Ridiculous! They don't want it back, but it will not be paid for by me. It is now in the hands of my local police department and being investigated as identify fraud. My guess is that the idiot who purchased the item in my name tried to get it shipped to them but was not able to because of address discrepancies. Now, I do realize the fraud was not the fault of Bluefly; however, I am very frustrated at their lack of customer service. Trying to communicate with these people is like talking to a brick wall.