Kimberly C.

I have place an order with "FRONTGATE" the first person that I spoke to was friendly and made me feel at ease when placing my order for OPTIMA BEVERAGE TUB, I was told that my order was a signature item and therefor it would NOT be considered for their special 25 Year promotion deal which is 25% off. I went and told the person on line that I was disappointed because there 25 Year Anniversary and they would exclude small item such as Beverage Tub. However I said that I have $50 gift card from Christmas and if I can use that. The operator said that would be ok and she would be able to place my order. When I grabbed my gift card for $50 I was reading the number to the operator and noticed in a very small writing that there was Expiration of 03/2016. I told the operator that I had not known that there was expiration attached to my gift card. She said that she is NOT able to help me but I can speak to her supervisor. I went ahead and re-explained my entire problem and supervisor told me that theres nothing she can do to help me. The car I received was sent out in December and theres NO way for them to look into expired card. I asked nicely that its a lot of money to be just wasted and if theres anything that can be done to look into the expired gift card. Its not that I was not buying I was and all I wanted to do was use my gift card that was given to me. I was told that sorry theres NOTHING the she can do even if I give her number on the back of the card, shes not able to help me. Told her that I have been a loyal customer and she said thanks but still cant help. Its safe to say that I have been so disappointed that I will NOT be buying from FRONTGATE again. I feel is that I should have been helped and theres always ways of looking gift cards up in the system. This particular manager didnt want to do her work and seemed too busy to even speak with me. Customer service supervisor was NOT friendly or helpful.
I am so disappointed and will never attempt to order anything from them again.