Kimberly C.

ASOS just "deactivated" my account due to their new shipping policy. I've ordered several times (even though they do mess up orders a lot) and I pay for the unlimited shipping and returns. This benefit is what convinced me to do business with ASOS. Otherwise, I would not purchase from an online clothing vendor due to the inability to try the clothing on, try different sizes, etc... No mention of refunding the prorated amount for the shipping services.
This is after them sending me only one shoe, incorrect items in correct packaging, the ill-fitting clothing. I have liked and kept plenty of other items to include clothing, shoes and accessories. I have never worn an item and returned it. I never violated a preexisting policy. Luckily, this happened before I purchased a large order for an upcoming vacation (which I have saved in my favorites).