Kimberly C.

VERY unhappy with the customer service! Ordered a knife for my son. When the much anticipated delivery arrived, we found not the knife we ordered, but a Civil War replica HAT! The packing slip shows the tanto blade knife we ordered, so clearly it was 100% their mistake, yet when I called, I was told we would have to wait for them to send us a return label for the hat, then fill out a form requesting an EXCHANGE for the "item we wanted"! After much discussion, the best I got was "we will process the order in 48 hours and you should receive it in 7-10 business days! The entire thing is THEIR FAULT, yet I received not even the slightest apology from them! She acted like SHE was doing ME a favor, as if I ordered it wrong! Any respectable company would have, in addition to a sincere apology, shipped out the correct item IMMEADIATELY, with rush shipping, not the slowest possible shipping! We have been BudK customers for YEARS, but after this experience, NO MORE! Never again will I deal with this company! Buyer beware. Worst customer service I have ever experienced!