KIMBERLY A.

I am an avid internet shopper. The most aweful on-line shopping site is IKEA. Great store but totally unacceptable on-line service. BE AWARE If you choose to purchase anything on-line with IKEA it is a nightmare to get help. I placed a very large order on-line. Immediately after purchasing I made a mistake and it took me 1 hour and 45 Minutes to get someone on the phone to cancel my order - then I placed the corrected order. Even though they sent me a order return email that same day I called I NEVER GOT THE $1200 CREDIT ON MY VISA. I called to see why 17 days later and I was on the phone for over 2 hours! (the "hold" time is ridiculous) Then, the Ikea employee said it takes 5- 10 days for your credit to go through. I told her it was already 17 days so their must be a problem and I want to speak with a manager. She put me on a long hold and said that the manager is not available. So, I wasted 2 hours and nothing happened.

It is now 23 days after the cancel date and no credit issued yet and my visa bill is due. I don't have 2 hours to sit on the phone waiting to talk to another unhelpful employee so perhaps they monitor their reviews. ON -Line IKEA sucks!