No meaningful customer service when place turns out to be NOT as advertised. Distrust the reviews: those that are negative are posted.
Kimberlee N.'s review of Airbnb earned 2 Very Helpful votes
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Empty.
Airbnb does not vet their properties / owners. We cancelled a reservation after discovering that...
We use Airbnb to reserve a hotel room. Due to border state closure at the time, we had to cancel...