I purchased a Pride lift chair with double lift motor from Pride. The chair was delivered on a Monday and unfortunately had a manufacturer defect. I contacted Dalton on the following Monday and the response and resolution was beyond my expectations. There were immediate responses and resolution within 48 hours of my expressed concern. A new chair will be delivered after the standard 15-20 day period to build the chair. I would recommend working with US Medical Supplies to anyone and highly recommend Dalton for his professionalism and customer service. I was weary initially about such an expensive purchase online but am absolutely satisfied. Now for the chair, the chair is wide but the seat of the chair is not adjusted to sit comfortably at stationary position. Also the user must be tall. It sits deep. Looking forward to experiencing the product in 20 days. Thank you the great pricing and customer service.