Their return process is not "easy" as their website clearly states. If you don't have an part of the packaging it's a minimum 25% restock fee. Plus you have to pay to insure and ship it back and they also take out their original shipping and handling charges. It's over complicated and costly to complete returns through them. You're better off buy from another retailer even if it's costs a little extra to truly insure you have an "easy" return. Their statement is extremely misleading. Don't buy here.