I tried to get in touch with them for a refund they never answered e-mails or telephone calls. I finally went through PayPal and the answered them. I have to return my items to China which the postage is enormous and out of this world! So I will be out my money.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or registered email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via review@berrylook.com.
Berrylook