Kim A.

Please read this before you place an order of any kind with Overstock. Read all of the fine print and do not expect the merchandise that you paid for especially if its heavy freight for at least 2 months. The problem is not so much with the time it takes to receive it, it's with the people that you have to deal with to try to get answers. They tell you each and every time that you will receive a phone call within 24 to 48 hours and they never... not once... called me back. I had to make every call. After a month and a half, I have no answers and I do not have a $600 loveseat that I ordered. I called again this morning and was promised that I would hear from the freight department within 1 hour. It's been 4 hours. I'm getting ready for another call. I have spent about 12 to 13 hours trying to get an item that I paid good money for. They are other really good online retailers. I used one of them last week after this fiasco with Overstock. I already have a call from the delivery company scheduling a time to deliver my purchase. This retailer offered free shipping over $45 also and with a lot less hassle and heartache. Never again Overstock. Close my account!