Kiki T.

I ordered 2 items, a setting spray and a kit that came with a foundation, primer and powder. I never really shop at Sephora but I really wanted to try this foundation and setting spray. I got the kit because it was only a few dollars more than the foundation itself. When my order arrived, the shipping box looked fine and was not damaged at all. Then when I opened the box, the kit looked like it was tampered so I went to pick it up and the primer and powder fell right out and the cap to the powder was unscrewed and there was NO foundation! I checked the setting spray and the cap was also off and it felt like it was only 75% full. None of the items were sealed at all. I had an Ulta order that same day for 20 items and they all came sealed so you could tell nothing was opened. I contacted customer service and was informed that they would send me another kit, free of charge and 2 more sample products for the inconvenience. A week later and nothing, checked the status of the order and it was still in processing status. For my original order I had paid extra for 2 day shipping and it's been about 2 weeks now and 50% of my order (because I only ordered 2 products) still hasn't arrived! I contacted customer service again and asked them to just refund me and coincidentally 2 hours later my order shipped, then I got an email saying they couldn't refund me anymore because it already shipped. 2 days later I got the package and guess what? The kit was opened and there was again NO foundation and no sample products. Was so annoyed I didn't even bother with contacting customer service again. Will just get it from Amazon, sad that Amazon is more reliable than an actual makeup store.