kiki e.

This place has the worst customer service on the planet. WARNING! If you are injured or feel hesitant to attend a class, if something comes up, or you miss the class due to bad MTA train service in NYC, you will get charged $20 every single time. I had to cancel two classes and they unknowingly charged my bank account $40.

I have now spent over an hour in a "chat" with a "human" total stranger regurgitating policy structure bull$#*! and trying to get the charges removed. I have had my account for less than 2 weeks and they refuse to waive fees.
They have recommended instead that I take restorative and calming classes and dot their sentences with exlamation marks! And smiley faces :) real obtuse and insulting customer service. Terrible

As well the format is time consuming unless you already know the studios and classes. You want to attend. There are not enough filters or search functions. Their cancellation fee policy is worse than a medical practitioners. Classpass is not worth your time unless you have a specific class in mind to go to.