Kierra J.

I placed an order march 19,2021. I even paid extra to have my order shipped out to arrive to me on April 5,2021. Okay fast forward its is april 5,2021 I waited all day for my order to be delievered and it never came. Come to find out My ORDER WAS NEVER SHIPPED! SO I emailed customer service and told them my order never arrived even after I paid for faster shipping. I was told over 12 hours later they was sorry but they didnt have all my items. So I emailed back and told them I wanted a refund, because I needed my stuff before the 9th of april, and that my items would not arrive on time so I didnt want them. LOW AND BEHOLD THE NEXT EMAIL I GOT WHICH WAS 8 HOURS LATER WAS THAT MY ENTIRE ORDER WAS SHIPPED OUT SPECIFICALLY AFTER I TOLD THEM I WANTED A REFUND. WOW! Then the customer service rep who was emailing me stated after I said I wanted a refund we are sorry but your order has been shipped. YEAH AFTER I SAID I WANTED A REFUND. SO Trip comes and goes I have to go buy more clothes. So I m waiting for the unwanted items I dont receive the items until today which is April 16 2021. Then I didnt even get all my order they claim a refund was issued for the shoes but they DID NOT REFUND ME MY WHOLE AMOUNT THAT I PAID FOR THOES SHOES! I feel like I should be reimbursed for my extra money for faster shipping that I paid, and the rest of my money for those shoes I ordered, and never got! THE CUSTOMER SERVICE IS STRAIGHT UP TERRIBLE. THEN ITS IN CHINA. MY ORDER WENT WAY TO JAMAICA FOR WHAT! THEN THE ORDER CAME WITH NO FREAKING RECEIPT OR SHIPPING SLIP TO SEND THIS $#*! BACK! IM BEYOND UPSET, AND DISAPPOINTED! I ONLY ORDERED OFF THIS SITE BECAUSE PEOPLE GAVE ME GOOD FEEDBACK ON IT. I ONLY GOT A $#*!TY EXPERIENCE. NEVER AGAIN WILL I ORDER FROM YALL! I ALSO ENCOURAGE OTHERS TO NOT ORDER FROM THEM EITHER. THEY $#*! YOU OUT OF YOUR MONEY AND WILL NOT HELP YOU!