I ordered a paor of GHD'S from this website and had the same trouble logging back in... but to my amazement my straightners arrived! I used them twice and they broke... i then sent them to GHD for repair and they told me they were counterfeit! GHDOUTLET-UK told me that i cannot return my product because there is no quality problem, even though i have stated that they are counterfeit and a hazard! Now i am in progress with trading standards and a legal team to get this website blocked from the u. K. and i am also intouch with a legal team to get my money back plus compensation! I informed GHD of this site and they have added it to their list of sites selling counterfeit goods. DO NOT USE THIS SITE!