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Placed an order for a next day delivery, by the evening the order still showed as placed but not processed or shipped, left an email and got no response. 2 days later with 3 further emails and an hour on hold the order still showed no progress. Finally got through on the live chat to be told the order had been cancelled (3 days later now it is STILL showing as placed, not cancelled, and my money has been taken, the product page only now shows out of stock), and that I should be receiving my refund in 3-5 working days. Awful communication, awful treatment of customers.
Kieran H.'s review of Ebuyer earned 2 Very Helpful votes
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Hi Kieran,
I am very sorry to hear of the delay you experienced with your order and for the delayed response from our customer support team.
I would like to review this further to see if there is anything more I can do to resolve this for you, so please can you email your order number to kat@ebuyer.com and I will be in touch to discuss this further.
Kind Regards,
Kat