Kidist T.

I would give it zero star if i could. I don't recommend anyone to shop from forever 21. I was very disappointed and dissatisfied with the customer service. I made an order on Friday and I chose express shipping so that I can get it with in 3 day befor I leave US. However, my order wasn't delivered on time. Thus, I wanted to make sure when it will arrive. So, I called and I was told that my order will be delivered on Friday( after I leave US), and I tried to explain my problem. However, instead of getting a solution I was blamed for their problem. The customer rep told me that it was my problem for not calling sooner. But, how am I suppose to know that my order will arrive late? I only call when I don't get my order by the time I am expecting it. It is their responsibility to let their customers know if their orders are arriving late. Also, he told me that someone else can return the item for me and I can get the refund for the item I bought but not for the money I spent on shipping. If I am not getting my stuff then I shall not be charged a penny. He also told be that it is a waste of time talking to him since he has no other options. I have never ever been disappointed with a customer service as I am today.