Kiara l.

Today I went on Microsoft support chats to get help with a simple problem my computer was not finding my hotspots simple problem which would turn into a major problem they asked me if it was alright if they could start controlling my computer which I thought was cool because I wouldn't have to do anything in the problem would be solved however after a while of them deleting some stuff and commanding some stuff on my computer they then restarted my computer and when it turned back on my computer would not connect to any WiFi nor detect any WiFi so I decided to restart it but when it turned back on it wasn't fixed I troubleshooted and everything nothing so I tried resetting my computer to factory reset however it said it ran into problems when I tried to reset it now it's just flashing the HP symbol I would not recommend using Microsoft supports ever not calling or chatting because I called Microsoft and they were very rude and told me it wasn't their fault and I should call HP