Kiana w.

This entire process has been a nightmare. My earrings never arrived. I texted the delivery person multiple times and was ignored. It said delivery would be reattempted but no attempts have been made whatsoever in first plsce. I cannot wait every day. I have work. If it cannot be delivered keep the item and refund me because I do not wish to conduct business with your company ever again.

As for the return and exchange, the items were cheap looking and expensive to purchase. I spent hours going to several different cliqq approved 711s and no location would accept my package. This is a scam. So I contacted customer service and she scheduled a pickup for TUESDAY THE NINTH or today and yet i get notification they attempted to pick up already? Also I no longer want my exchange. The item I was excjangitnf, please process as a return and have delivrty driver for the exchange item be sent back to zalora. This is all so terrible.
I have no idea how to get my return back to you. I have unsuccessfully tried numerous times and problems are all on your end. I cannot keep waiting and return to USA after a while so please kindly take care of this asap. To be clear two items in my possession are to be returned for refund (item for exchange is NOT WANTED DUE TO NEGLIGENCE) and item on the way is forever lost by now so give a refund please.
Zalora answers you but not followup questions despite the ongoing service ticket. Do not be scammed. Returns are a scam with them and they will not help once they have your money. Would not advise business with them.
Thank you.