Your account will be closed if you make too many returns. So I guess they want you to keep the items that you do not like or that don't fit. HELLO you are an online store so things do not fit or are not what you thought once you receive them in the mail. Just dumb and lack of common sense in the corporate office. Who are they to tell you that you made to many returns? So don't you (PPL IN THE CORPORATE OFFICE) buy a thing and return it, just keep the item and waste your money.
I see all the other bad reviews, obviously the lack of customer service is not satisfactory.