Honesty - after first hand experience I can confidently say that Exxab are honest people and they diligently fight against counterfeiters. Its always nice to know that they have my back and that they respect the value of money that i'm spending!
Customer Service - Exxab shines with the quality of service they provide. So far, whenever i have a problem, they always resolve it! I never left unsatisfied whenever a problem in my order occurred.
Functionality - while the website works like Amazon and is simple to use, I dislike their search feature. It does not always show all/correct results. However, they have explained to me once after complaining that they can support me whenever i'm having difficulty searching for something even if they don't have it. Now i use whatsapp to make any order i want. Its the best way to shop! It feels like you are a VIP and have an assistant that does everything for you. I just send them a picture, a link, or a voice note with what i want and they do the rest. My latest purchase was ink for a printer i purchased from them last year. I simply sent them a voice note telling them "i want ink for my printer. Delivered to my office (not home). And i want the cheapest brand/option"... thats it! Thats all i did! They had to do all the remaining work. After a few minutes they responded with a picture and a price for the available ink. I confirmed the order and then received it the same day!
Shipping Speed - All the purchases i made so far are of items that are in stock and available locally. Based on that, shipping has always been very fast. But i cannot speak about any item that is out of stock or that is supplied internationally