Khadijah J.

These people are the worse service to ever trust with your money. If you have an account with them, do NOT have your tax refund sent to them. These people rejected our refund because it was "too" much. Netspend has a higher limit and that is the account I should have used in the first place. We provided Rushcard with all the documents they requested and they said it just took too long. It took us two days because their representatives couldn't figure out exactly what they needed from us. One person even said 1080 instead of 1040. Because of all of this, the IRS said it will take them 5-10 more weeks to resend it and they will not be able to send it back to the account but in the form of a check. The IRS representative said Rushcard should not have done that because they delayed our already delayed tax return. They did this in the middle of a freaking pandemic when people are trying to just make it. My husband has been an account holder for over 7 years. After today, he will not be. I can promise that.