Absolutely awful customer service Old phone died, bought Alcatel flip. They know people are low income and desperate and cannot always afford a phone that follows their rules and fine print. I am almost ready to go back to landline or Skype.
I complained to BBB,like a billion other people and the corporate office woman emails me: "You acknowledge and agree that the use of any Tracfone Product or Service is at your sole risk and that your Service may be unavailable, interrupted, delayed, or limited for a variety of reasons outside of our control. Not all Products, Plans, or Services are available for purchase or use in all sales channels, in all areas, or with all devices. Service is subject to transmission limitations caused by certain equipment and compatibility issues, network prioritization, atmospheric, topographical and other conditions. Further, Service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier's network. At any time, Tracfone reserves the right to substitute and/or replace any Tracfone equipment (including phones and SIM cards) with other Tracfone equipment of comparable quality. Tracfone does not warrant or guarantee the availability of your Service at any specific time or in any specific geographic location or that the Service will be provided without interruption. Neither Tracfone, nor any Carrier, shall have any liability for Service failures, outages, or limitations of Service. "