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K H.

Contributor Level

Total Points
102

1 Review by K

  • LELO

9/24/20

I ordered some toys for my birthday two weeks ago and it's caught in limbo with ups. Ups said that they can't do anything unless seller contacts them to open investigation. Costumer rep at lelo said They don't do that, so they are shipping out another package. I don't need another package I need mine that I ordered two weeks ago! Tried to three way lelo with ups rep and Lelo isn't answering my calls now. Seems like a scam business to me!

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LELO C. – LELO Rep

Hi K. H.

Thank you for sharing your honest feedback.
I'm so sorry your delivery is taking a long time to reach you.

Sadly, during this time there are delivery delays and general disruption to regular services globally and for this reason, we have made sure to include a notice at the checkout page that you may experience a delay with your order, for which we profusely apologize for.

I completely understand and share your frustration that the order is taking so long to reach you. Unfortunately once the item leaves our warehouse LELO does not have any influence over the delivery process. As such, we have offered to ship a new package with a different courier to you.

Please do reach back to us regarding the specifications of your order and the status of your package so we can make this right by you.

Judy@Team LELO

K Has Earned 3 Votes

K H.'s review of LELO earned 3 Very Helpful votes

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