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K H.

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Experience: Food & Drink

Member since May 2019

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1 Review by K

5/31/19
I bought two 3 month subscriptions for two different addresses, one for my sister and one for my daughter. My sister got her three boxes, no problem. I got one month and then they stopped. Emails and phone calls followed and the problem was worked out. They offered to gift me 6 additional months after my original subscription ran out. In the mean time, I got hit with the auto renewal for my sister. Then in May, I received 3 boxes shipped to my house, 2 with the same content & 1 with different. Eric from customer service sent me tracking # for the 3 without mailing addresses. So, MORE emails and requested phone calls followed to find out what was going on. They blame it on shipping glitches. BTW- mine was flagged to be manually filled and shipped.
Due to monthly customer service correspondence, I requested a credit for the renewal for my sister's address and walked away from the free gift, They did credit my card and we parted. A pretty frustrating company to deal with if a customer walks away from free boxes.
Either, they have idiots in the shipping department or this company is having major internal issues.
Interesting fact, I found out from one of companies that I received a sample from that this company receives the samples free in return for advertising. The company didn't know how they got ahold of samples because they won't work with them. In closing, if you don't mind monthly phone calls, emails, or headaches sign up! If you want a well run subscription please choose another company.

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