Jhasmom B.

Although the site says that certain bowling alleys participate that is not true. When I tried to sign up it took weeks before they got back to me that the bowling center near me (although it is posted as a participating site) doesn't participate. That was it, so I asked if I could choose another and was told "Just let me know the center name, city and state you want to change to, and I can change this for you. Keep in mind this is a one time change." Those were the exact words. It really didn't make any sense to me to continue with this process seeing as how I could (and most likely would) choose another site that also wasn't participating. Maybe this works out for other people but not for me and the customer service is really lacking, the have a very whatever attitude.

I would rather pay than keep going through this process

There was a mistake with the tickets (Disneyworld) so we ended up buying tickets at the gate. Once I got in touch with customer service they were very helpful and sent me a full refund that came in two days.
As upset as I was with what happened I truly appreciate the customer service I received after.