KEYSHA H.

I purchase a moped in June and requested for disability plates. They were so friendly and Craig was awesome with assisting me. We both called the secretary of state to get the fees.On my receipt it has the charges for disability plates with the taxes. He charged my credit card then after that it was a nightmare with them. First, the requested for my plates and didn't send Illinois a check. The secretary of state had to notify them. After two months the resent my paperwork. As this was happening, I kept calling them making sure that my divisibility plates were ordered and Ayllsaa and Jarrod(Manager according to Allyssa) was so rude and ugly. I was told that they couldn't see what was ordered from their screen and that my receipt doesn't show disability plates and they don't order those plates with Illinois.

After talking to DMV, I was told that That was a lie, and they have to order them from their end and My Vin number was not coming up, nor was my title in the system. I was told they they would file a complaint on my behalf after 90 days and for me to call them up to reorder my plates or i would be charge extra. I called them and even offered to send them the email and my copy of the receipt that Craig sent me with the information on it stating that disability plates were to be ordered.

Alyssa and Jarrod refuse to accept the email by saying, "I don't need to see it". Jarrod told me to stop calling and go to the dmv to get the plates even if i have to pay extra for their mistake. Extremely bad customer service. I will be posting my complaint with receipts everywhere until they make right by what they did.