Within one day of purchasing my book, my account was charged. I have been waiting since LAST MONTH for my book. The only way to contact this company is by messaging them on their website. They claim to respond to your message within 24 hours or "as soon as possible", however this is a complete lie. I've sent multiple messages within the past two weeks and I have gotten 0 replies. Not having my book is frustrating because by next week I am going to be tested on material that is in the book that I have yet to receive. CollegeXpres is a joke.