Kevin W.

I am having a problem with the below order, and i am not sure what to do next. I will attempt to explain the situation below, and please advise me accordingly.

SUBJECT: ORDER # SUP*******, WANT A RESOLUTION

SITUATION:
I bought 200 pieces of Microsoft keyboard through BSTOCK, however, it was stated in the description that the buyer should arrange for shipping. Anyhow this is what happened afterward.

1) I reached out to the seller via telephone more than once, without success.
2) I tried reaching out to the seller via email, also no response.
How else can i arrange the shipping if i am not able to reach the seller?

After multiple unsuccessful attempts to reach the seller, i decided to contact BSTOCK directly and have them cancel the order and issue a refund. What happened next was very troubling.

BSTOCK ACTION:

A representative from BSTOCK told me that they are willing to cancel the order and refund me less $100.00 because there is a $100 fee to have an order canceled. Failure to pay the $100 would result in my account being block from making bids.

I disagree with this course of action because i have done all that i could have done, and i should not be held accountable for something i have no control over.

MY THOUGHTS

1) I have tried to reach the seller many times, without success.

2) It is not my fault that i was not able to reach the seller and should not be held accountable for such and shouldn't be forced to pay a fee when i have done all that i could have done.

3) My account should be credited with the full amount i paid, and nothing less.

4) I should be allowed to continue doing business with BSTOCK, as i did not breach any terms and conditions.

I am very disappointed with this issue and would like this issue address right away, because as i said, i did not breach BSTOCK terms, also, i have spent thousands with you BSTOCK and i should not be held at ransom for something i had no control over.

Thank you