Jacks small engines is the worst company I've ever done e-business with. I ordered a starter for my mower on April 19th, 2010 and it was defective when i received it. I sent it back to them for a refund and still to this day (June 21,2010) i have yet to hear from them. I have emailed 3 times- no reply, I have called 5 times- can't get through (always busy). The have good prices, but at what cost? Charge a little more and hire some people! Your customer service is TERRIBLE! Check this company out before you buy from them!