- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Dreadful. This firm thinks it is ok to headline using misleading terminology! "We use next day delivery service" actually means that once they get around to popping over to the post office that is when the clock starts ticking. Ordered Friday with a date given to them as required by Monday, They offered Wednesday at the earliest! Flying Tuesday!
Disingenuous and misleading!
Kevin T.'s review of https://www.travelfx.co.uk earned 3 Very Helpful votes
Kevin hasn’t received any thanks yous.
Kevin doesn’t have any fans yet.
Kevin isn’t following anybody yet.
Empty.
I have used Travel FX in the past with no issues and their rates have always been reasonable BUT...
TRavelFX have taken money from my bank for currency, sent it to the wrong address, charged me...
Hi Kevin,
Thank you for your review.
Travel FX does not offer a next day delivery service. It states in our terms and conditions which you accepted upon ordering that, “we do not recommend that you place orders if you require your funds within 2 business days of ordering”. Since you ordered your currency on a Friday and required it by the Tuesday you did not leave use with this timeframe of two business days ready for dispatch. Our website states that 'We will post your order to you anywhere in the UK insured using a next day delivery service (terms & conditions apply)'. This means, as you have said, once we dispatch your currency, it will be delivered using a Royal Mail Special delivery service which is guaranteed by 1pm the next business day. We will review this headline however as many of our customers are choosing not to read our terms & conditions and therefore thinking that the entire service is next day delivery.
Regards,
Travel FX