Neo M.

Ok, let me write a more intelligent report on Softrock than most others have. I, unlike 95% of most people writing these "reviews", have actually worked for Softrock.

Is it a SCAM?
Not necessarily.

Softrock does not scam anyone. Well, maybe their own employees, but not the public. People have wrote that they scam people into going back to school. Well let me ask this. What is wrong with someone going back to school? Letting them know that if they went back to school that they would get a better job. Is this scamming? I don't think so. If it was scamming people into getting more education, that would be fantastic. Lets also scam people into quitting smoking or scam people into eating healthy and losing weight.

We do help people get jobs by emailing them with a Job of the Day. Each day the system sends them a Job that matches their qualifications and interests. And ONLY if they are interested do we talk to them about going back to school.

Now I am not saying that this company is great or anything. They most certainly have their share of problems. For instance,

They require you to learn a huge script and be able to repeat it VERBATIM. I know a guy that missed literally one word and got fired. And it was something like replacing "of" instead of "for" or something like that. To be VERY familiar with the script is one thing, but to make everyone memorize something that is going to be right in front of them on the screen for every call is just stupid. And to be able to recite it verbatim with 100% accuracy is retarted. And it is a HUGE script.

In 'Boot Camp', what the call their training, you are paid a flat fee of $1000 for the two weeks. It is broken up into $400 for the first week and then $600 for the second week. And you're normally there from 7am - 7:30pm M-F. If you put that together that is less than $7/hour for the first week. (12.5 hours - 1 hour lunch x 5 days ÷ $400 = $6.95/hour). They do this in this way to make the most amount of money from you while paying you peanuts.

"Boot Camp" is nothing but you doing your job. You are on the phone with people. There is no real training. The first two days of Boot Camp you are in the classroom "learning". Honestly, the first two days is nothing but them blabbing their mouth about how awesome of a company they are while you study your script. No REAL training is given.

Then once you are actually working if you miss your numbers for a single day, you could be fired on the spot. I had a friend who exceeded his numbers M-F one week and Monday and Tuesday on the next week, but on Wednesday missed his numbers due to not a lot of calls coming in, and they fired him for it. That day he sometimes waited 45 minutes for a call to come in. I got fired for the exact same reason. I was always hitting or exceeding my numbers and one day (the day after a major holiday I might add) I missed my numbers (and barely). I was waiting for almost an hour between each call. And the next morning I get a tap on my shoulder during a call and asked to come in the office and was told to grab my things and I am fired. I asked why and the 'manager' stated "I don't have to give you a reason why. Now get your things and go". Then I demanded to know and all he said is "you missed your numbers yesterday".

That is another thing, their managers or terrible. Their only idea is to get rid of anyone that does not make their numbers. Why? Because they can. They hire so many people to work there that they don't need to worry about it. Don't forget, the fresh people in "training" don't get paid much. And there are ALWAYS a lot of people in 'training'. If they had a whole bunch of people who were there for a long time, they would have to be paying them a whole lot more.

And for those people that are there a while, they move them to other departments so they do not have to pay them their bonuses that they would have made in the call center. And if the person is good in the call center (and making a lot of money from bonuses) and doesn't want to move to another department, they will find a reason to get rid of them.

So like I said before, they are not scamming the public, they are scamming their employees.

I have more junk on this company but I really don't want to get into it anymore than what I have written. Hopefully anyone reading this will just not apply there.

I DO NOT recommend anyone to work for this company.