Kevin R.

STAY AWAY. This site is a scam - they charged me for a hotel stay on the wrong date.

Backstory: Trip.com advertises hotel stays for less money than what they will charge you upon check out. It is an illegal scheme but they get away with it. I paused and called their support office. The call center was looking into the issue and then booked my trip for the proper date, at the advertised price.

When we showed up for our hotel stay (over $300 charge) the hotel was booked and my wife had a surgery procedure the next morning at 5am. This placed us in a very bad spot and put unnecessary stress upon us, forcing us to scramble late at night to find a hotel close enough to UCLA Medical to avoid hours in traffic and miss a very important surgery. Luckily we found another hotel that night.

Trip.com is refusing to refund us a mis-booked hotel stay involving their customer service department for over $300 that we never used. Never again will I use Trip.com.