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Kevin M.

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1 Review by Kevin

JustAnswer

  • JustAnswer

“Won't refund money and never got answers.”
4/16/19

I posted a question and they didn't have any "experts" who could provide answers. I thought I was just in the trial but realized later that they've been charging me $46/mo for nothing. I finally found out and cancelled the account. They refused to give any kind of refund. This whole business model where you have to give a cc # and then cancel a week later to try the product is taking advantage of all of us who forget to cancel. I'm very disappointed in the company.

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Helpful  (1)
Thank you
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JustAnswer S. – JustAnswer Rep

Hi there Kevin,

Thanks for getting in touch with us about this. We're sorry to hear that you came away from using the site with these feelings.

We'll reach out to you here to gather some more information about your account so that we can take a closer look at what happened and come up with a resolution for you.

We look forward to hearing back from you.

Regards,
JustAnswer Customer Care

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