Like every other major corporation in American, Otterbox too is quickly going downhill. For starters, I absolutely HATE when a company plays on this whole COVID nonsense as an excuse to not have to provide decent customer service... Otterbox is literally a $650 MILLION ($650,000,000) dollar a year company. They actually have the audacity to expect their customer base to be so freaking stupid as to believe that the reason they can't provide phone support is because of the COVID scamdemic.
Any company that makes $650 MILLION dollars each year, absolutely DOES have the means and access to the technology to provide remote phone support through their work-from-home employees. To imply anything less is an insult to my intelligence, your intelligence, and the intelligence of EVERY customer that they have!
I have over 17 years in business management experience, so trust me when I say that Otterbox absolutely COULD provide remote service if they wanted to... so the fact that they choose not to, is purely an economic decision, nothing more. Their choosing to not provide phone support is nothing more than them using the COVID excuse to cut that expense out of their budget as a means to increase profits. PERIOD.
I am absolutely FLOORED that a paying customer doesn't have the ability to DIRECTLY contact a company when there is an issue with the purchase. Either an automated chat system, or email... I will NEVER purchase from Otterbox again. For now on, I will GLADLY pay less money on eBay for an inferior product that ironically provides the EXACT same level of customer support.