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Kevin H.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since February 2020

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1 Review by Kevin

• Updated review
After being given a ship date, and going back and forth with this company I finally cancelled the order. I was told they couldn't give me a date when the order would ship. Contrary to what they had told me previously. Keep saying due to the Chinese Holiday, but that was almost a month ago... This site is a scam. And then, after requesting a refund, they want me to put the money into a Rosegal wallet for future spending with them? ARE THEY INSANE? STAY AWAY!!
rosegal r. – Rosegal Rep
Dear Kevin,
We apologize again for any inconvenience caused.
Kindly note we can help you withdraw your balance from Wallet to you original payment account.
Regarding your issue, we have canceled your order and refunded to your original payment account.
If any issue,you can submit a ticket here:https://support.ROSEGAL.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
Thinking more and more it's a scam
• Previous review
after ordering something and seeing the order stuck in "processing" & "ready to ship" now for the last week, and being told you will get a tracking number when (ha, more like "if") your order ships, I finally got them to give me a date it will ship. 2 WEEKS AFTER PLACING THE ORDER. Seriously?
rosegal r. – Rosegal Rep
Dear Kevin,
Thank you for your comment.
We are sorry things have taken longer than expected.
There may be some delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
We can cancel the order and arrange a refund for you.
Our team has reviewed your case and offer you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service

Kevin Has Earned 3 Votes

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