Kevin F.

I contacted Raise in reference to an issue that I had with an order. I dealt with Brad from the Raise support team.

In addition to addressing my issue Brad took the time to assure i understood the problem, how it could have possibly occurred and what i could do in the future to avoid the issue if at all possible.

As a customer one expects competence and attention when dealing with an issue or a problem, what set this call apart was the additional attention that Brad took to make sure I understood and that I was comfortable with the issue and solution. Brad was an absolute pleasure to deal with. If, in the future, i find myself in a situation and needing to call again... I would prefer to deal with Brad again and no one else. In my experience with Raise... I have talked to about a half a dozen individuals. Allthough none of the other calls were negative, I would certainly prefer to work with Brad in the future if the need arises.