Kevin D.

Logged in to order flowers for a Canadian resident - I am from the UK

Looked around found what I wanted - price seemed ok - added to the basket - proceed with checkout (hit with a large delivery fee but I accepted this)
Finished payment and all's well you think

Then I go to check my account and they have decided to take the money the money out as US not CAD - therefore making the purchase 1/3 more expensive than advertised

Opened an online chat and they said it's in their terms and conditions that they charge US to international cards
I asked to cancel - they wanted $25 to cancel an item I purchased 20 mins previous

I ask you this
Why is there no promt or notification on any of the pages I navigated during purchase to tell
Me of such an inflated charge

This company are thieves... nothing less than criminals

Yes you have it in your terms and conditions - but telling us you are going to steal more money than advertised on the product doesn't make you any less of a criminal

I shouldn't have to trawl through the small print to see if I am going to be charged more than advertised