First off they try to sneak in a so called $4.99 rush charge on top of the already $16.99 charge they charge you for a delivery fees. Now mind you the delivery I was requesting was 3 days out, NOT the next day... Secondly when you try to phone their toll free # it is some $#*!ty call center with someone who can barely grasp the English language, and consistently says what's that, I don't understand?" The last time I checked I do have a Doctorate Degree, so I am pretty sure my English is easily understood. VERY disappointed, and even more so that Shari's Berries thinks so little of their customers that I have to speak to a call center most likely in Curry Town India...