Never, Never request a call back when you phone Customer Service, we had a issue, waste of time waiting online so we requested a call back, HUGE mistake, on average it took 7 Plus hours, then we got a rep that could not speak very good English! We gave a credit, we were not able to have full credit amount applied plus on our trip receipt we did not receive a break down of the cost, requested 3 times, would not provide a break down! We have a "Gold" status, so what, doesn't mean anything! This will be our last review about Expedia as we will NEVER deal with them again!