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1 Review by ketevan

75.7K Views
6/20/20

I've ordered glasses a month and a half ago and still haven't received them. I'm trying to retrieve the tracking number, but customer service doesn't want to provide me with that; they always come up with some kind of excuse. This is not acceptable anymore. I will be contacting my payment source and will be canceling the order. I'm just mad that they've wasted so much of my time and I am in need of glasses, really badly. I will never buy from them again!

rayas5
James S. – GlassesUSA Rep

Dear Valued Customer,

We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

It appears that our third-party shipper has experienced extended delays and has yet updated the shipping status. We do feel bad and will gladly issue you a full refund for your order. Our Service Team has reached out to and will assist you directly.

If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA.com

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