Kerry W.

My Jenn-Air oven needed a new control panel so I shopped around for the lowest price. Unlimited Appliance Parts had the part in stock and cheaper than everyone else. I didn't think twice and ordered it. I then started to look at the reviews and my stomach sank. I kicked myself for not checking the reviews first. However, I did get a confirmation email. I was going to quickly try to contact customer service and cancel it, but couldn't. The Customer Service link on their web site doesn't work! Now I was really getting worried. A day or two later I got a shipping email. And to my surprise and relief the part (exactly what I ordered) arrived at my door a little earlier than I thought it would. New control panel is installed and the oven was working again to cook Christmas Eve dinner.

I'm giving Unlimited Appliance Parts a five star review because it is a legitimate business, and other than me second guessing myself, my order went off without a hitch. I don't doubt that others had issues here. Their customer service looks to be severely lacking, and they need to at least fix the service link on their site! But if you know exactly what you need, and don't think you need to worry about sending it back to them, then go for it. If you have any doubts shop with someone that has a better return policy.

Unlimited Appliance Parts can probably offer the cheapest price because they skimp on other areas, like a customer service department, but they did okay by me.