Kerry M.

Bought a sweater for my son in a men's small. It did not even fit a 10-year old. It took me over two hours to sort out the return process. You cannot speak to an agent on the phone - you are just sent in circles. The only other option is the "online chat" function. After you enter your name, email and order number they ask you to click on why you need assistance (e.g. Modify order; return; tracking etc). The first three times I chose "Return" and then it told me no one was available to chat with me. So the fourth time I clicked "modify order" and I got an "agent" via chat. Yet every time I wrote something I would not get a response and I had to keep typing "Hello, please respond to me". It was brutal. I will never buy anything from this site again.