Seriously, it doesn't get any worse than this. I cancelled an order 1 hour after it was placed. Through their chat ''customer service'' Van the person I was typing with confirmed order cancelled. 2 days later I receive an email saying my order shipped.
Contacted again, now a Julie said oh were so sorry for the mistake please just return the merchandise and you'll get a refund. There's nothing we can do now. 3 weeks later the merchandise is returned, i recontact to find out about the refund that was returned 3 days prior. They NEED ANOTHER 5 BUSINESS DAYS TO PROCESS THE RETURN!
The worst part... I finally received my ''refund'' they refunded me 10.35$ ON A 36.75$ ORDER! Charged me 6.95$ restocking fee for all three items and refunded only 30%
What a joke! And there's no customer service when you contact them. Just constant brushing off. Had to open ''chat'' 4 times to not even receive a FULL REFUND ON THEIR MISTAKE!
WORST COMPANY IN THE WORLD!
Hello Kerrie,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry