Keri B.

This was my first time ordering from ASOS and I probably never will again. I ordered a pair of $90 leather-upper heeled booties and they have huge knicks in them from wearing them for a few hours the first time. I also had a bad experience with their customer service. The only option to talk to a rep is to chat with them thru their website. I chatted THREE times for them to send me my 10% off student discount. The first lady I talked to told me I needed to send a picture of my student ID, which I did, and I would be sent a coupon code to my email within 48 hours. I never got it so I chatted again and this guy said I needed to prove that I was enrolled so I sent him a screenshot of my tuition billing statement for this semester. Then he said I needed to tell them my enrollment dates, as in when I would graduate. Any person who has ever been to college knows students usually don't know when they'll graduate until a year or so out. And this chat took 40 minutes of my time. I complained about the miscommunication and he gave me a temporary 10% off code, which I appreciated. However, I wish I would have returned the boots before I wore them. And they didn't even come in a shoe box. They literally just threw them in a large box surrounded by paper so they were knocking around during shipping and had a few scuffs. I tried to send this review to an ASOS rep directly and he ended the chat. Overall bad experience.