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Keoni C.

  • 1 Review
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Experience: Hobbies & Interests

Member since February 2018

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1 Review by Keoni

2/1/18
I was trying to order wine infused coffee. After placing the delivery address and the credit card details, the site said "order cannot be processed", but they still charged my card for the goods that I was supposed to order. Worse thing is, I tried to order again thinking it was just an internet connection error, but I just got charged again. DO NOT ORDER FROM THIS WEBSITE.
jenniferg48
Jennifer G. – UncommonGoods Rep
We’re so sorry for the frustration, Keoni! You were seeing pending authorizations, not actual charges. Even a customer’s payment is declined we instruct customers to call our customer service team to find out why the payment was unsuccessful. This eliminates multiple pending authorizations. These pending authorizations are automatically removed within 1-3 days by the customers’ bank. Let us know if there’s anything else we can do for you! 888-365-0056 | help@uncommongoods.com

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