I'm a seasoned detail-oriented and value-based consumer, as well as having worked in retail and customer service for many years. I'm appalled at Wayfair.com practices. My adult daughter requested a home item via their gift registry. I watched the prices fluctuate regularly with a suspicious pattern, which seemed geared toward "randomly" getting customers to pay a higher price for an overinflated price for bedding. When I finally purchased the item at a lower price point, they failed to ship the item to her for weeks, even though they immediately charged my credit card.
Later, I spent two hours, waiting on hold via phone, trying to rectify the matter. They claimed that they want their registrants (my daughter) to let them know when they want the purchased gift item sent out to them; then they charge the higher price that the item is listed at on that day, as odds would dictate (I estimate that the price drops to the price I purchased at, about one day per month). They made my daughter pay an additional $20 because the price of that item had fluctuated upward, even though I had paid for the item in full via her gift registry, about three weeks prior. WHAAAAAT?!
Another convention of high-integrity retailers is that they don't charge for an item until it is shipped. Wayfair charges first, tries to charge money later if the price rises (and they ensure the price will almost definitely rise), and very likely bank on the customer overlooking the fact that the paid-for item never shipped out. Sleazy? I vote "quite sleazy."
I've ordered decades of Registry gifts; Wayfair methodology is ridiculously underhanded and outlandishly unconventional. I checked other reliable reviews sites and other comparable bedding products being sold; Wayfair seems like a shifty entity with a few seemingly innocent nice employees working under rotten policies.
They get a second star for having a nice newbie employee answering their Customer Service line, even though he never could get through to the appropriate dept that could supposedly clarify the problem. I feel sorry for him, having to constantly apologize for substandard and unreliable Wayfair service.
I was poised to raise a ruckus for unfair practices, but my adult daughter was able to get a refund for the unfair extra $20 they originally weaseled from her while I waited for the holidays passed to increase the odds of speaking with a senior Wayfair administrator. They get credit for that refund, but that still doesn't bring them up to an overall rating of three or more stars, unfortunately.
Wow, so many Internet sellers are getting clever with their ploys to dupe customers out of their money. Wayfair is unlikely to last long using such rotten, as one customer coined, "Bait and Switch" selling techniques. If they're being unfair, PLEASE raise a ruckus and/or have your credit card put the charge into Dispute status. Don't let them cheat others.
I have no idea whether the product is a reliable one because it still hasn't arrived. As a professional in the public safety sector, I am concerned that the bedding may have substandard manufacturing, especially vaporized chemicals; these issues are so much harder to pinpoint and prove. Arghhhhh. (I guess I'm buying a protective cover for her, now. Arghhh.)