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Keokia K.

2 Level 2 Contributor
  • 6 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Clothing & Fashion, Shopping

Member since August 2019

  • Reviews

    6

  • First Reviews

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Review Distribution

6 Reviews by Keokia

BGR
2/3/21

As an academic-based healthcare professional, I made the mistake of trusting BGR.com on Apple News during the flurry of COVID-19 info. I was leery in the first few months, did not initially notice errors in reporting, and trusted when they repeatedly claimed that AccuMed KN95 masks were "NIOSH-approved" and "FDA-approved." It's NOT true. And that error is a potentially dangerous one. I made the mistake of spreading that info to large number of professional colleagues, in addition to making a large expensive purchase.

About two weeks ago, I again noticed false statements made on their site. Now, I try to avoid reading what they say in order to prevent confusion or believing false information. I have no idea how often this occurs, but more than once about an important subject is too many for a site whose title isn't obviously iffy... and translates to two stars.

I don't know whether it's more a matter of them having "rookie" reporters who don't verify their statements -- or whether they are just out to make money, even if info they provide is untrue.

Tip for consumers:
Verify claims are actually true.

1/1/20

I'm a seasoned detail-oriented and value-based consumer, as well as having worked in retail and customer service for many years. I'm appalled at Wayfair.com practices. My adult daughter requested a home item via their gift registry. I watched the prices fluctuate regularly with a suspicious pattern, which seemed geared toward "randomly" getting customers to pay a higher price for an overinflated price for bedding. When I finally purchased the item at a lower price point, they failed to ship the item to her for weeks, even though they immediately charged my credit card.

Later, I spent two hours, waiting on hold via phone, trying to rectify the matter. They claimed that they want their registrants (my daughter) to let them know when they want the purchased gift item sent out to them; then they charge the higher price that the item is listed at on that day, as odds would dictate (I estimate that the price drops to the price I purchased at, about one day per month). They made my daughter pay an additional $20 because the price of that item had fluctuated upward, even though I had paid for the item in full via her gift registry, about three weeks prior. WHAAAAAT?!

Another convention of high-integrity retailers is that they don't charge for an item until it is shipped. Wayfair charges first, tries to charge money later if the price rises (and they ensure the price will almost definitely rise), and very likely bank on the customer overlooking the fact that the paid-for item never shipped out. Sleazy? I vote "quite sleazy."

I've ordered decades of Registry gifts; Wayfair methodology is ridiculously underhanded and outlandishly unconventional. I checked other reliable reviews sites and other comparable bedding products being sold; Wayfair seems like a shifty entity with a few seemingly innocent nice employees working under rotten policies.

They get a second star for having a nice newbie employee answering their Customer Service line, even though he never could get through to the appropriate dept that could supposedly clarify the problem. I feel sorry for him, having to constantly apologize for substandard and unreliable Wayfair service.

I was poised to raise a ruckus for unfair practices, but my adult daughter was able to get a refund for the unfair extra $20 they originally weaseled from her while I waited for the holidays passed to increase the odds of speaking with a senior Wayfair administrator. They get credit for that refund, but that still doesn't bring them up to an overall rating of three or more stars, unfortunately.

Wow, so many Internet sellers are getting clever with their ploys to dupe customers out of their money. Wayfair is unlikely to last long using such rotten, as one customer coined, "Bait and Switch" selling techniques. If they're being unfair, PLEASE raise a ruckus and/or have your credit card put the charge into Dispute status. Don't let them cheat others.

I have no idea whether the product is a reliable one because it still hasn't arrived. As a professional in the public safety sector, I am concerned that the bedding may have substandard manufacturing, especially vaporized chemicals; these issues are so much harder to pinpoint and prove. Arghhhhh. (I guess I'm buying a protective cover for her, now. Arghhh.)

1/1/20

I assume this is the same SHEfinds as the digital publication I've been reading on my iPhone Apple News over 2019. I've written to Apple News about the seriously concerning lack of evidence-based support to back their health-related claims, which are often misleading at the least, such as what food or drink to consume and when/how to consume -- or to avoid -- to burn belly fat, etc. They seem to choose random "professionals"... and start their articles with starters along the lines of, "I am a dietician, and this is what..." I guarantee there are a significant number of every type of "professional" making novel unsubstantiated dangerous claims. Where is academic oversight? There are so many widespread far-reaching non-scientific claims that it's virtually impossible to keep track -- or adhere -- to all of them. I'm certain that, for many, these claims are only serving to raise anxiety levels and confusion -- and to prevent readers from focusing on and adhering to evidence-based sound health recommendations.

I gave them a second star because sometimes they publish findings that do not appear to be blatantly false -- nor appear to be blatantly significantly harmful, such as fashion trends, etc. Admittedly, I don't find false misleading and dangerous statements acceptable, no matter how commonplace blatant lies and disillusionment have become in recent times. I'm appalled that Apple News' integrity plummeted by not exercising better oversight in accurate reporting in an area that has dangerous medical ramifications.

12/18/19

Christine at Walmart.com Customer Service phone line was stellar, professional, polite, knowledgeable. But I'm going to think two or three times before ordering with Walmart again because of the horrible service by one of their vendors.

DEFECTIVE DAMAGED USED TIMEX IRONMAN WATCH SOLD AND SENT BY AREATREND VIA WALMART. I paid a relatively high price for this item in NEW condition at Walmart.com and am writing this three weeks after I ordered from Walmart in late November.

This Timex was sent in a timely fashion in a random plastic bag, without the Directions insert or the usual watch stand and box. The main button was missing entirely (not even in the bag or box), which is required to set the watch to the correct local time. The peel-away protective covering was missing from the watch's face, and there were slight scratches around the face, indicating prior use. WOW. ABSOLUTELY UNACCEPTABLE RETAIL SERVICE.

Honestly, I would've just kept the watch if the button weren't missing (although, the price was steep for this as a used item) just to keep the carbon footprint to a minimum.

I spoke with a pleasant-sounding woman at AreaTrend's Customer Service phone line. (Having a live phone rep and a rep who was pleasant is where they got an extra star from me... plus they at least refunded me part of my purchase price in a somewhat timely fashion, even though they were supposed to refund me the ENTIRE purchase price.) I clarified that I should not be responsible for the shipping fee for a defective item, and she ensured me that I wouldn't be charged for $6.95 Return Shipping.

Instead, I was charged a $5.00 Handling Fee! What? Today, I had to figure that out by calling Walmart Customer Service (I don't trust AreaTrend anymore) because I figured out that the refunded fee by AreaTrend did not match the amount I should be refunded. (Around the December holidays, most people would miss this... but my radar was up for INTEGRITY ISSUES re: AreaTrend. I've been the victim of mail-order retailers who do sleazy things to minimize their losses before declaring Chapter 11 Bankruptcy. SLEAZY.)

Apparently, Walmart has vendors that sell via Walmart (similar to Amazon's system). I've been purchasing/ordering Timex Ironman watches for over 15 years... this sub-par AreaTrend purchase is SO incredibly out of line. I relayed my concerns to the Walmart rep, Christine, via their callback Customer Service 800-number listed online, who said to check on Walmart.com to see if there is partnering vendor listed for items considered for future purchasing. She said she would "Escalate" the report of my concerning AreaTrend experience to Walmart. I always thought Walmart was a reputable retailer, but I haven't ordered from them in recent years; to their credit, Walmart immediately refunded the remainder of my rightful refund amount which covert AreaTrend tried to shortchange me on, apparently an underhanded invented way of gaining a few dollars as far as I can tell.

My next step was to put the charge into Dispute with my Capital One MC. Cap One asked me to try to resolve with the vendor first, if possible. Saves an investigation. I've appreciated my Capital One MC services, so I did. But arghhh...

There are numerous significant complaints about AreaTrend on other review online sites. Live and learn. Terrible. Their marketing photo package insert is very misleading in terms of grassroots integrity. Sad state of affairs.

12/18/19

DEFECTIVE DAMAGED USED TIMEX IRONMAN WATCH SOLD AND SENT BY AREATREND VIA WALMART. I paid a relatively high price for this item in NEW condition at Walmart.com and am writing this three weeks after I ordered from Walmart in late November.

This Timex was sent in a timely fashion in a random plastic bag, without the Directions insert or the usual watch stand and box. The main button was missing entirely (not even in the bag or box), which is required to set the watch to the correct local time. The peel-away protective covering was missing from the watch's face, and there were slight scratches around the face, indicating prior use. WOW. ABSOLUTELY UNACCEPTABLE RETAIL SERVICE.

Honestly, I would've just kept the watch if the button weren't missing (although, the price was steep for this as a used item) just to keep the carbon footprint to a minimum.

I spoke with a pleasant-sounding woman at AreaTrend's Customer Service phone line. (Having a live phone rep and a rep who was pleasant is where they got an extra star from me... plus they at least refunded me part of my purchase price in a somewhat timely fashion, even though they were supposed to refund me the ENTIRE purchase price.) I clarified that I should not be responsible for the shipping fee for a defective item, and she ensured me that I wouldn't be charged for $6.95 Return Shipping.

Instead, I was charged a $5.00 Handling Fee! What? Today, I had to figure that out by calling Walmart Customer Service (I don't trust AreaTrend anymore) because I figured out that the refunded fee by AreaTrend did not match the amount I should be refunded. (Around the December holidays, most people would miss this... but my radar was up for INTEGRITY ISSUES re: AreaTrend. I've been the victim of mail-order retailers who do sleazy things to minimize their losses before declaring Chapter 11 Bankruptcy. SLEAZY.)

Apparently, Walmart has vendors that sell via Walmart (similar to Amazon's system). I've been purchasing/ordering Timex Ironman watches for over 15 years... this sub-par AreaTrend purchase is SO incredibly out of line. I relayed my concerns to the Walmart rep, who said to check on Walmart.com to see if there is partnering vendor listed for items considered for future purchasing. She said she would "Escalate" the report of my concerning AreaTrend experience to Walmart. I always thought Walmart was a reputable retailer, but I haven't ordered from them in recent years; to their credit, Walmart refunded the remainder of my rightful refund amount which covert AreaTrend tried to shortchange me on, apparently an underhanded invented way of gaining a few dollars as far as I can tell.

My next step was to put the charge into Dispute with my Capital One MC. They asked me to try to resolve with the vendor first, if possible. Saves an investigation. I've appreciated my Capital One MC services, so I did. But arghhh...

There are numerous significant complaints about AreaTrend on other review online sites. Live and learn. Terrible. Their marketing photo package insert is very misleading in terms of grassroots integrity. Sad state of affairs. Check out all the many complaints on BBB... and FB.

8/20/19

I'm an aware consumer, including being a Nordie for 40 years, and worked in various Customer Service positions; I have to say I'm extremely impressed by how professional (straightforward, competitive, expeditious, generous CS policies) this company and their policies are. The quality seems in line with their prices, and the presentation and items offered reflect good taste (IMHO). I had to return because I couldn't pull of the particular junior look I was trying to (as a senior), but the return was incredibly easy! VERY IMPRESSIVE! Revolve processed the return in record time, notified me cordially and pronto, no cheesy pressure to exchange instead of return anywhere that I could find, and my cc notified immediately that the return credit process was completed successfully.

I first became a Nordie in Cerritos, although now I'm in Marin. I'm impressed that Cerritos has always been a under-the-radar high-revenue community, but especially impressed that their public high school is extremely high achieving without all the hoopla found in more glitzy affluent areas. I guess it makes sense Revolve, based in Cerritos, is also a high achiever! Thanks, Revolve!

Keokia Has Earned 4 Votes

Keokia K.'s review of AreaTrend earned a Very Helpful vote

Keokia K.'s review of Wayfair earned a Very Helpful vote

Keokia K.'s review of Walmart earned a Very Helpful vote

Keokia K.'s review of REVOLVE earned a Very Helpful vote

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